BT Customer Service Advisor - Stoke
up to £18,133.50 OTE
Full time Temporary - ongoing with no end date.
Brilliant experiences. Happy customers. Exceptional people.
Do you want the opportunity to work with motivated, exceptional people every day in an amazing team environment that has customers at the heart of everything they do? Do you want a better work life balance? Need hours to suit your lifestyle?
Full time hours available working 37.5hrs per week, 4 weeks full time training. Whether you are a school/college leaver or if you have had a career break or just want a fresh start in something new we are confident we can provide all the support and coaching you need to achieve this.
Superfast broadband. BT Mobile. TVand HD sports. AT BT, they entertain, educate and empower millions of people every day and they are always innovating new ways to transform lives. We're looking for passionate customer service people to help them keep putting customers first. So join the team as a Customer Service Advisor in Connections and you'll help make sure they get connected and make the most of the amazing products and services.
What's in it for me?
Not only will you be working at one of the world's leading brands, you'll also receive a competitive salary of £16,633.5 & £1.5k OTE bonus. As a valued employee you'll also qualify for a wide range of high street discounts plus 30% off BT Mobile, free BT Broadband and half price BT TV. Discounts apply whilst employment continues. A compatible line required for BT Broadband and BT TV, otherwise £30 connection charge may apply
What will be I doing?
Connection Advisors help customers get their new services up and running as quick as possible, answering order queries and aiming to solve any problems in one discussion. As the voice of BT, they provide a superior service via phone, email and instant message, keeping customers up-to-date and referring to other members of the team when necessary. Creating positive customer experiences is the priority, and BT depend on Connections Advisors to make the right calls, for both customers and for BT.
Firstly you will receive top-notch BT training and coaching which is tailored to you. This will give you all the knowledge and confidence you need as a Customer Service Advisor to engage with UK BT customers.
Our offices are usually open from 8am to 9pm Monday to Friday; 8am to 8pm on Saturday; and 9am to 6pm on Sunday. You'll cover a variety of shifts between these hours, including evenings and weekends, which could bump your salary up even further as we offer increased pay for shifts worked in the evening and Sundays. We will ask for your preferences and they will be matched as closely as possible.
Do you want to advance your career whilst earning a competitive salary and bonus….what are you waiting for?.. Apply for this job here…