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Swedish Speaking Customer Care Professional

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £9.89 per hour + Monthly Bonus!
Closing date
7 Jun 2018

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Job Details

Responsibilities:

  • Servicing Corporate Card Company Administrators who are the point of contact for American Express clients
  • Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re ordering statements and delivering the business Relationship Care ethos throughout every interaction
  • Handling complex issues via calls and emails that require patients, diligence and a Growth Mindset
  • Building strong relationships between Travel Agents, Client Account Managers, Senior Leadership and Clients directly to ensure consistency and clarity on data and payment processes

Required skills:

  • Fluent Swedish and English language skills, written and spoken
  • Customer Service experience, face to face or on the phones
  • Computer literate to an intermediate level
  • Organised, diligent, listening and multitasking
  • Passionate about providing excellent customer service

Working at American Express you are provided with a fantastic and diverse working environment, in a state of the art building in the centre of Brighton.

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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