Desktop Support Engineer

An exciting opportunity to join a world leading global organisation. Our client, a blue chip IT company is looking for a customer-focused and willing Deskside Support Engineer to be based in Fareham.

Working with a wider IT support team you will ensure that system hardware, operating systems, software systems and related peripherals are maintained to provide optimum availability and performance for users. You will be the first point of call for all system issues relating to the operating system or hardware related issues. The team may also engage in projects further afield from time to time.

Technical Responsibilities

• To ensure that the assigned NTIIP IS Helpdesk calls are responded to and completed within the timescales stated in the NTIIP IS ToSP, and in accordance with NTIIP IS procedures.
• To Install/update and test Hardware and Software (including Anti-Virus) in accordance with NTIIP Procedures and Documentation
• To investigate and attempt diagnoses, fault repair, and resolution of assigned Help desk incidents and problems
• To produce and maintain records, procedures and other documentation related to the IS Service
• To adhere to all NTIIP IS Policy documents, including Change & Release, Configuration, Security, QA, SHE and HR
• To maintain the security of the network services in accordance with the Authority's SSPs and SyOps
• To ensure that assigned NTIIP Service Desk Support Calls are responded to and completed within the timescales laid down in the ToSP, and in accordance with NTIIP Procedures

You will be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams. You will be supporting a customer who sets high standards for themselves and expects the same standards from us as their support provider.

Please note valid SC Security Clearance is vital for this role. Experience of SCCM/SMS is also essential.

This is a full-time, permanent role, Monday to Friday, 9am - 5.15pm to start ASAP, paying up to £26,000 per annum depending on experience.

As an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. The company also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday.