Customer Service Advisors

Business Support Advisors required to work within the customer support team. The Customer Liaison team focus on providing both technical and product information to end consumers to resolve enquiries and complaints to achieve to complete customer satisfaction.

Main Responsibilities:

• Investigate service complaints, ensuring feedback is given both internally and to consumers and customers
• To be accountable for, and to manage and prioritise consumer issues
• To manage and deliver goodwill decisions, achieving all quality and performance measures
• Reflect a customer focused culture in all aspects of customer telephone call handling and email responses
• Taking ownership of e-mails coming into the department through outlook and CRM
• Administration of replacement appliances
• To maintain a professional image conducive to the culture and ethos of the brand.
• Any other customer service orientated duties as requested by your manager.

Benefits & Package:

The company offer excellent benefits including Pension contribution from employer 5% of salary, 25 days annual leave + bank holidays, Staff discount, subsidised gym membership (Choice of 3 local gyms). Death in service - 4 x salary to dependants.

Experience

You must be able to prioritise daily workload and work independently, as well as a member of a team. It is important for you to be accurate, flexible and have the ability to create a positive rapport and remain calm when resolving occasional escalated issues.

• Previous experience in customer service (either B2B or B2C) with a manufacturing or sales and marketing company would be an advantage.
• IT literacy - intermediate knowledge of outlook, excel, and databases and processing systems would be beneficial.

This is an exciting time to join a vibrant and diverse company who pride themselves on quality of life and culture. The company fully supports a healthy and happy lifestyle, encouraging staff to feel good in both their roles and personal lives. Please apply online or contact Lianne for more details.