Business Advisors

Great job opportunities for Business Support Advisors to join a premium brand at their fast-paced contact centre in Abingdon, Oxfordshire.

This organisation is an Italian home appliance manufacturer with over 60 years' experience in this field. The companies appliances have been widely regarded as tasteful and elegant products with combine effortlessly to compliment the customer mood and style. Not only does the company have a unique profile in terms of domestic appliances, it is also renowned in a professional business sectors. The Foodservice and Instruments divisions specialise in the area of large-scales restaurant / catering appliance and electro-medical instruments respectively.

Your main duties will include:

• Investigate service complaints, ensuring feedback is given both internally and to consumers and customers
• To be accountable for, and to manage and prioritise consumer issues
• To manage and deliver goodwill decisions, achieving all quality and performance measures
• Reflect a customer focused culture in all aspects of customer telephone call handling and email responses
• Taking ownership of e-mails coming into the department through outlook and CRM
• Administration of replacement appliances
• To maintain a professional image conducive to the culture and ethos of the brand.
• Any other customer service orientated duties as requested by your manager.

In return, you will be offered an excellent benefits package, on top of a competitive salary of £19,890 a year and staff discount on all the companies products.

Benefits include:

• Full time, permanent position. Normal working hours: Monday - Friday 8.30 am to 5.00 pm
• Benefits: Pension contribution from employer 5% of salary.
• Income protection scheme - up to 75% of salary paid if you are out of the business on a long term basis following accident or illness on successful claims.
• Death in service - 4 x salary to dependants.
• Childcare vouchers with additional contribution from the company for first child up to school age.

• Subsidised gym membership (choice of 3 local gyms).
• 25 days annual leave + bank holidays.

The ideal candidates will have experience working within a customer service environment or contact centre (either B2B or B2C), and will take pride in their customer service skills. You will communicate clearly, both verbally and in writing, and will also be able to use computers whilst talking to customers.

Please contact us for more information or apply online today.