Resource Scheduler
- Employer
- Undisclosed Company
- Location
- Manchester, Greater Manchester
- Salary
- Up to £17500 per annum
- Closing date
- 30 May 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Resource Scheduler, Manchester
Start Date: ASAP
Location: Sale, Manchester
Contract: Full time on-going
Salary: £17,500 (plus shift uplift c.£3,500)
We are seeking a dynamic individual to join our busy and highly productive team in south Manchester. The successful candidate will be joining a team of dedicated and diligent schedulers to help deliver the premium services our customers expect. You will need a passion for excellent customer skills, excel in communication skill, both written and verbal, and have a proven ability to be highly productive and efficient in a demanding and fast-moving environment. In return you will work with many of the world's largest companies in a highly demanding and rewarding role.
You will represent our brand with professionalism and uphold the company's values.
Responsibilities include;
- Manage the client relationship, using negotiation and communication skills.
- Be the single point of contact for all managed clients.
- Effectively manage through to resolution all escalations for service related issues, demonstrating appropriate use of the internal escalation procedures.
- Proactively manage all calls for the client, delivering excellent service.
- Monitor the SLA target and take corrective action when an issue occurs.
- Provide multivendor management to deliver a seamless service to the client.
- Work closely with stakeholders to ensure effective day to day call management.
Previous experience is not essential though you will need a good aptitude for learning bespoke tools and processes. Once trained you will be required to work a shift which includes weekends and night work [Shift uplifts paid], although most of time you will be working a weekday day shift.
Don't miss out on this fantastic opportunity to work with one of the world's largest companies.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert