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Resource Scheduler

Employer
Undisclosed Company
Location
Manchester, Greater Manchester
Salary
Up to £17500 per annum
Closing date
30 May 2018

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Resource Scheduler, Manchester

Start Date: ASAP
Location: Sale, Manchester
Contract: Full time on-going

Salary: £17,500 (plus shift uplift c.£3,500)

We are seeking a dynamic individual to join our busy and highly productive team in south Manchester. The successful candidate will be joining a team of dedicated and diligent schedulers to help deliver the premium services our customers expect. You will need a passion for excellent customer skills, excel in communication skill, both written and verbal, and have a proven ability to be highly productive and efficient in a demanding and fast-moving environment. In return you will work with many of the world's largest companies in a highly demanding and rewarding role.

You will represent our brand with professionalism and uphold the company's values.

Responsibilities include;

  • Manage the client relationship, using negotiation and communication skills.
  • Be the single point of contact for all managed clients.
  • Effectively manage through to resolution all escalations for service related issues, demonstrating appropriate use of the internal escalation procedures.
  • Proactively manage all calls for the client, delivering excellent service.
  • Monitor the SLA target and take corrective action when an issue occurs.
  • Provide multivendor management to deliver a seamless service to the client.
  • Work closely with stakeholders to ensure effective day to day call management.

Previous experience is not essential though you will need a good aptitude for learning bespoke tools and processes. Once trained you will be required to work a shift which includes weekends and night work [Shift uplifts paid], although most of time you will be working a weekday day shift.

Don't miss out on this fantastic opportunity to work with one of the world's largest companies.

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