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Customer Service Representative

Employer
Undisclosed Company
Location
Sunderland, Tyne and Wear
Salary
Negotiable
Closing date
30 May 2018

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Calling all Customer Service Representatives! We are looking for reliable and experienced candidates with a fantastic telephone manner. This role is initially a temporary contract, however you will be working towards a permanent contract - previous applicants have been offered as quickly as 2 weeks in!

The client also offers: Free Breakfast when working weekends, Subsidised Canteen Prices, opportunity for Desk massages, family fun days, an annual ball invitation, as well as the chance to win an iPad and holiday days/vouchers by entering a monthly draw!

As a Customer Service Representative, your main responsibilities will be to: * Handle all incoming calls from potential customers. * Check customer details and processing quotes ensuring accurate information * Work towards targets, including customer satisfaction and next call avoidance * Adhere to all regulatory requirements - the Financial Conduct Authority's rules, principles and principles, Data Protection Act, and Money Laundering regulations.

Our ideal candidate will:

  • Have previous experience working within a customer facing environment
  • Be able to pass a criminal and financial background check
  • Be flexible for shift work during opening hours

Training will commence on 21st May 2018 or 4th June 2018 and you will initially receive 10.5 days paid training before going live on phones with customers. The contact centre is in operation 7 days a week: Monday - Friday 8am until 10pm, Saturday 8am until 6pm, Sunday 9am until 5pm. Current shift pattern available: 37.5 hours per week, working 1 in 2 Saturdays, 1 in 4 Sundays

Interested? Apply now! Please email me your CV today.

Please note due to client requirements criminal background, financial background and 3 years of referencing checks will be sought prior to starting work

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