Customer Support Advisor

A diverse and vibrant company based in Abingdon, Oxfordshire is looking for a Customer Support Advisor to join the growing Customer Liaison Team. The ideal candidate will be able to deliver a good service to all customers, help to problem solve and continually promote the company ethos and brand reputation. Good communication and listening skills are essential.

The Customer Support Advisor is responsible for:

• Fully investigate service complaints, ensuring feedback is given both internally and to consumers and customers
• To be accountable for, and to manage and prioritise consumer issues
• To manage and deliver goodwill decisions, achieving all quality and performance measures
• Reflect a customer focused culture in all aspects of customer telephone call handling and email responses
• Processing orders onto internal system
• Taking ownership of e-mails coming into the department through outlook and CRM
• Processing warranties onto the database
• Administration of replacement appliances
• To maintain a professional image conducive to the culture and ethos of the brand
• Any other customer service orientated duties as requested by your manager.

If you have customer service experience from retail, hospitality or office based this could be perfect for you.

Hours are Mon-Friday 8.30am - 5.00pm, 25 days holidays, 4 x death in service, pension, childcare and Gym membership. If you are interested in applying for this role please send your cv or call 01865 245257