Customer Care Professional

Manpower is currently recruiting for Customer Care Professionals on behalf of our client, American Express. These are temporary ongoing roles, potentially long term with good performance in the role, starting on 4th. You will be provided with full training on your first 6 weeks, and offered on the job training as you progress in your role.

You won't just help customers. You'll help YOUR customers.

Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they're more than a friendly voice on the phone; they're problem solvers and relationship builders. And the people you'll work with, and the customers you'll care for, value your passion and unique personality as much as we do.

You'll do more than the expected. You'll do the unexpected.

It's impossible to list everything you'll do here because every customer is different. But a few things are clear, you'll:

- Respond quickly and accurately to merchant customer questions and issues via phone

- Own issues to the point of resolution

- Offer merchant customers unique solutions

- Find new ways to offer merchant customers a better experience

- Suggest new ways to improve processes and customer care

Required skills:

Do you have what takes to build a career here? Previous experience is not important to us, what is important is that you demonstrate the following:

Excellent spoken and written English is essential

Target driven and take accountability for your work, whilst working in a fast paced metric driven environment

Confident and Motivated in your approach

Motivated and committed to serve customers

Have excellent verbal & written communication skills

Reliable, and your team members can count upon you

Merchant experience desirable

Fluency in one of the following languages is desirable but not a necessity: French, German, Spanish, Dutch, Finnish, Swedish

American Express offer a fantastic and diverse working environment, in a state of the art building in the centre of Brighton. Our high performers are rewarded with target driven incentives and offered career development (both on a local and global level).

If you're looking for your next customer service role within a passionate team, please apply here today!