Customer Sales Support

Manpower is currently recruiting for Customer Sales Support Specialist to join our client based in Bracknell.

As a Customer Sales Support Specialist you will be part of an organisation providing superior customer service, responsible for order entry, return material authorisation for assigned customers, territories, distributors and original equipment manufacturers. Additional responsibilities may include HUB order processing, territory support requests, and sales support requests.

Job Responsibilities:

Purchase Order (PO) Entry

• Validate purchase order before entry to ensure all data is accurate for entry
• Customer Master creation and maintenance
• Process purchase orders and sample orders from customers into order management system (SAP)
• Process electronic data interchange (EDI) orders via work flow
• Attend to all order submission error messages in work flow
• Ensure work flow is clear of orders at the end of each working day

Retrieve and process orders

• Process RMA related orders
• Attend to all emails and inquiries on RMA related issues
• Follow up any RMA escalations and report to management
• Participate in Physical Inventory process by investigating and solving inventory discrepancies.
• Participate in RMA process and performance enhancement

HUB Orders Process

• Attend to all HUB pull related emails
• Highlight Stock discrepancies if seen

Customer Support (May not all be applicable for all regions)

• Review and approve or reject all submitted commission requests
• Complete all approved commission requests and reply back to requester with reference number
• Identify training opportunities for territories regarding commission requests
• Send commission reports as requested
• Submit Quality Analysis (QA) requests into Salesforce.com and reply back to requester with necessary information
• Download to local drive of daily backlog Report, Weekly Rescheduling Report & Metrics Report
• Key customer Portal update
• Escalate and follow up as necessary for all QA requests
• Timely email response to internal and external customer requests

Skills Required:

• Strong computer skills with proficiency in Microsoft Word, Excel and Outlook
• Excellent customer service skills
• Effective verbal and written communication skills with both internal and external contacts
• Must be detail oriented
• Exceptional organisational, time management and record-keeping skills
• Ability to make independent decisions within work parameters
• Problem solving ability

If you are interested in this position, please contact Harriet on 01189 553284 or apply today!