Deskside Support Engineer

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Deskside Support Engineer. The main hub of their operations is in Sydenham SE London, but you will be expected to travel anywhere within the M25 to client locations to provide project and Business as Usual support. This is a full-time, temporary role (initially for 6 months with a possible 6 month extension), 7.5 hours a day (37.5 hours per week) working between the hours of 06:00-22:00, Monday to Friday, to start ASAP (subject to clearance). It pays £20-25 per hour (Ltd contractor/Umbrella), depending on experience.

We are currently looking for a highly customer-focused and willing Desk-side Support Engineer with a genuine interest in solving people's IT issues, to provide desktop support for the customer's technical infrastructure as well as project support functions. You will be supporting a large public sector customer who sets high standards for themselves and expects the same standards of us as their support provider. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimising disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Key Responsibilities:

• Trains users according to technical, release and security standards.
• Hardware break-fix services for all work-space client including: Desktop, Laptop and Printer break-fix
• IMAC requests - providing the necessary technical support to complete the IMAC, including on-site support as necessary
• Project work including, but not limited to, device builds, device deployments, asset management, inventory management, logistical support and general project administration
• Performing any required back-up procedures
• Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
• Incident and Problem resolution for all WS components and services escalated
• Stock Management
• 3rd Line support - Specialised knowledge across 3+ systems, including financial packages/bespoke, server admin, networking, telephony, peripheral software

Requirements/Essential Skills:

• Must have some form of valid SC clearance already and be able to show proof of this
• Must be happy to undergo BPSS & CTC clearance and additional customer checks
• A broad technical knowledge of PC's/peripherals and their architecture
• Previous experience in desktop support/hardware refreshes
• Good working knowledge of current software packages
• Good working knowledge of operating system
• Good understanding of IT infrastructure
• Ability to work on own initiative, address and resolve problems in a pressurised environment
• Ability to diagnose faults in the hardware/software/operating systems used by the customer
• Excellent organisational skills, able to take a methodical approach to service issues
• Contributes to, supports and works within the team
• Understands customer goals; identifies consequences of various solutions.
• Excellent communication and interpersonal skills/able to articulate technical solutions using basic explanations.