CIC Support Associate - German speaker

Manpower is looking to recruit for CIC Support Associate - German speaker for a market leader in enterprise application software, based in Galway, Ireland.

EXPECTATIONS AND TASKS

* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Analysing customers non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.


SKILLS AND COMPETENCIES

* Commitment to provide excellent customer service
* Passionate and dedicated to being a strong team player
* Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results
* Enjoys and thrives on performing multiple tasks and responsibilities at once
* Flexible to work shifts, weekends and Bank Holidays

EDUCATION AND QUALIFICATIONS
* Graduate of Business or IT related field
* Fluency in English & German required with excellent communication skills