SMB Customer Experience Agent - German/Dutch/Turkish Speakers!!

Business focused role on improving the marketing strategies of Small- and Medium sized Businesses customer base of a Fortune 500 company.

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support.
* Provide vital product insights and feedback on client products

Required skills:

* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* MUST SPEAK DUTCH OR GERMAN OR TURKISH FLUENTLY!!

If you are interested please send your CV to audrey.casier@manpower.ie!