Customer Advisor (Inbound)
- Employer
- Undisclosed Company
- Location
- Warwick, Warwickshire
- Salary
- Up to £18000 per annum
- Closing date
- 26 Jun 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Looking for a new opportunity and have a passion for Customer Service?
We have a number of exciting opportunities working with a global market company based in Warwick to provide a high standard of both inbound and outbound telephone support and associated administrative tasks. Delivering outstanding customer service to both internal and external customers within a critical timeframe.
As a Customer Advisor you will be required to:
* Respond to all incoming calls as required
* Process outbound calls to appropriate area
* Accurately and efficiently enter information reported onto the relevant systems
* Ensure all work is carried out to the highest level of accuracy
* Ensure individual KPIs are achieved and maintained
* Adapt approach depending on customer situation
* Strive to maximise internal and external customer satisfaction
Skills and experience required:
*Excellent time-keeping and attendance history
* Exceptional telephone manner
* Motivated
* Passionate
* Proven track record of exceeding targets
* Being a team player
* Willing to take ownership and responsibility for customer requirements
* Strong organisational skills and ability to prioritise
* Calm under pressure and flexible in approach
What they have to offer:
*Competitive salary of £18K
*Excellent on the job training and on-going core skills development
*Access to over 1000 training courses
*Life assurance
*Access to company pension scheme (after qualifying period)
*Exclusive staff discounts at holiday, leisure and other retailers, including; Costa, Vue and more.
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