Parts/ Aftersales Supervisor

On behalf of a leading Truck and Bus dealer with sites across Northern Ireland, Manpower is seeking to recruit a Parts/Aftersales Supervisor based out of their Dungannon depot.

Ideally candidates will come from a Parts or Aftersales background in the motor industry, preferably with experience in the commercial vehicle industry however this not essential.

The successful candidate will be supervising a small team of service and parts staff in a busy aftersales department, working closely with the Depot Manager to ensure smooth daily running of the parts and workshop departments.

Job Duties:

* Daily supervision of parts and service staff to ensure departments run efficiently and productively
* Lead by example as a senior point of contact within the depot
* Promote and up sell products and services to match customer needs
* Supervising driver rota's and day to day responsibilities
* Managing and measuring progress against KPI's for recovery rates
* Lead work in progress meetings and reporting to Depot Manager
* Liaising with workshop controller on workshop loading
* Updating of customer management system
* Promoting parts sales to achieve targets and ordering of parts
* Deal with customer queries in liaison with the Depot Manager
* Comply with all relevant health and safety regulations and best practice and to promote this throughout the aftersales department

What we are looking for:

* Aftersales or Parts experience from the motor industry or similar
* Previous experience of supervising or managing staff is desirable
* Proven experience of delivering excellent customer service
* A strategic thinker to identify or anticipate future challenges or opportunities and take preventative measures to avoid problems
* Excellent communication skills (written & verbal) who can adapt to different situations
* Organisational skills and ability to follow processes
* A self-motivated and professional individual
* Working knowledge of IT systems and Microsoft Office

Competitive salary package on offer, 30 days holidays, pension scheme, health cash plan and access to childcare vouchers.

The successful candidate will be joining a market leading Truck and Bus dealership serving a strong and growing customer base across Northern Ireland.