Senior Team Lead - Content Moderator

The Team lead will have the responsibility of leading the team to ensure that organisational metrics and goals are met by rallying and motivating the team of up to 20 team members.

DUTIES AND RESPONSIBILITIES:
* Motivate and strategize how the team will meet efficiency, productivity and consistency targets
* Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion
* Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
* Elevate and escalate red flags to management on a duty of care perspective
* Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
* Guarantee that base operational expectations and information security policies are enforced
* Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
* Facilitate team meetings and team huddles
* Create an engaging and fun work atmosphere for the team
* First point of escalation and clarification on HR-related matters and concerns
* Course correct non-performing metrics and analysts through root cause analysis and solid action planning
* Perform monthly sit down sessions to gather insights and innovation ideas
* Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed)
* Ensure that SMEs are performing their duties and responsibilities


KEY QUALIFICATIONS/SKILLS
* Graduate with 2-6 years of working experience, preferably with experience in leading teams
* Ability to motivate teams and rally the group toward organisational goals
* Excellent oral and written communication skills.
* Passion for learning and creative problem-solving.
* Strong knowledge of cultural context in the user countries supported
* Good knowledge of language of the countries supported is an advantage
* Analytic frame of mind.


Other skills
* Accurate and efficient with very good organisational skills and ability to manage tasks simultaneously.
* Adaptable to learn new processes, concepts, and skills.
* Demonstrates the ability to work as part of a team adding positive attitude and business focus
* Ability to work in a fast-paced work environment
* Enjoying challenging opportunities
* Ability to communicate in a dynamic environment throughout all management levels
* Ability to solve urgent matters and work under pressure
* Reliable, proactive approach to entrusted tasks