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Support & Sales Executive

Employer
Undisclosed Company
Location
Peterlee, County Durham
Salary
£20000 - £25000 per annum + £20-25K BASIC + BONUS
Closing date
25 Jun 2018

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Sector
Sales
Job Type
Permanent
Hours
Full-time

Job Title:

Sales & Support Executive


Maximum Grade/Salary:

£20,000 to £25,000 + Bonus



Job Purpose

  • Member of the direct sales team to maximise sales opportunities from the sales process.
  • To provide customers with world class pre sales and after sales advice and support on a range of products.
  • Support sales team colleagues (internal and external teams) and sales channel partners, to maximise opportunities involved in the selling process.


Responsibilities and Accountabilities

  • Providing on after-sales support services and tier 1 technical back up as required.
  • Providing pre-sales technical assistance and product education.
  • Supporting customers who might benefit from company products or services and maximising customer potential.
  • Developing long-term relationships with customers, through managing and interpreting their requirements.
  • Assisting customers with the selection of a product or service best satisfies their needs in terms of quality, price and delivery.
  • Participating in all product training and keeping up to date with our products technically.
  • Delivering product presentations and demonstrating how a product meets customer needs.


Experience, Skills, Knowledge and Qualifications

  • Possesses expertise acquired from a sector relevant to the company product range.
  • Proven track record in a sales / selling environment.
  • Strong verbal communication skills are essential, with a good telephone manner.
  • Ability to make judgement calls based on sound business skills.
  • Ability to self-manage as part of a team, and have strong organisational skills.
  • Experience at working in a customer service environment in a KPI driven environment.
  • Very good IT skills including MS office and CRM/ Social media awareness.
  • Flexibility and able to adapt to change.
  • Foreign language skills may be an advantage.
  • A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.

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