Support & Sales Executive
Job Title:
Sales & Support Executive
Maximum Grade/Salary:
£20,000 to £25,000 + Bonus
Job Purpose
- Member of the direct sales team to maximise sales opportunities from the sales process.
- To provide customers with world class pre sales and after sales advice and support on a range of products.
- Support sales team colleagues (internal and external teams) and sales channel partners, to maximise opportunities involved in the selling process.
Responsibilities and Accountabilities
- Providing on after-sales support services and tier 1 technical back up as required.
- Providing pre-sales technical assistance and product education.
- Supporting customers who might benefit from company products or services and maximising customer potential.
- Developing long-term relationships with customers, through managing and interpreting their requirements.
- Assisting customers with the selection of a product or service best satisfies their needs in terms of quality, price and delivery.
- Participating in all product training and keeping up to date with our products technically.
- Delivering product presentations and demonstrating how a product meets customer needs.
Experience, Skills, Knowledge and Qualifications
- Possesses expertise acquired from a sector relevant to the company product range.
- Proven track record in a sales / selling environment.
- Strong verbal communication skills are essential, with a good telephone manner.
- Ability to make judgement calls based on sound business skills.
- Ability to self-manage as part of a team, and have strong organisational skills.
- Experience at working in a customer service environment in a KPI driven environment.
- Very good IT skills including MS office and CRM/ Social media awareness.
- Flexibility and able to adapt to change.
- Foreign language skills may be an advantage.
- A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.
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