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Desktop Support Engineer (Mobile)

Employer
Undisclosed Company
Location
Reading, Berkshire
Salary
£27000 - £28000 per annum + pension, private health, car allowance
Closing date
3 Jul 2018

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Mobile Desktop Support Engineer to work on various customer accounts in SE and London. This is a full-time, permanent role, Monday to Friday, 37.5 hours per week (generally 9am-5.15pm), to start ASAP. The package is circa £28,000. Salary - £23,688 + £4440 car allowance, per annum. Ideally based no further than 1 hour from Reading.

To work in a team of mobile desktop support engineers on various accounts providing support for EUWS. The applicant should be professional, well presented, have good knowledge of the popular software packages and possess good communication skills and demonstrate an ability to work well on their own as well as in a team.

They need to be able to pick up and move PC equipment when required while working on their own.

The mobile desktop engineer will be required to travel to various sites in and around the London, SW and SE area. Part of the mobile role will be to provide backfill on various accounts when required with various time finishes. Flexibility is key when working on various account and start\finish times. You will be based from home and be called out to work on various accounts.

Applicant must have a full valid UK drivers licence.

  • Resolution of pc software and basic hardware issues (battery swap, hdd swap and the like)
  • Building (o/s and required software) and deploying pcs (desktop and notebook)
  • Communication through call logging system or by account leadership
  • Experience with VIP support
  • A good knowledge\experience in the below
  • MS windows Operating Systems
  • MS Exchange
  • MS office suite (Word, Excel, PowerPoint)
  • MS Outlook 2007\2010
  • Antivirus applications
  • Remote desktop takeover tools
  • Desktop/printer configurations
  • Good communication/relationship skills
  • PC literate
  • Familiar with processes and procedures
  • Experience of working in a IT support environment
  • Knowledge of handheld devices

To ensure that all EUC devices are built and deployed and that continuation support is then provided.

  • Ensure all IMACs are completed on time.
  • Ensure all incidents are completed on time.
  • Work to stringent SLA's
  • Escalate any issues to HPCDS management teams

Good team player but able to work effectively on own initiative.

Knowledge of call logging tools.

Able to adapt to change.

Good customer facing skills.

Able to work on own initiative and as part of a team.

Demonstrating a self-disciplined approach to work.

Ability to work under pressure to meet SLA's and remain calm in stressful situations.

Good Organisational skills.

Methodical approach to tasks.

Good administration skills and communication skills.

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