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Travel Consultant

Employer
Undisclosed Company
Location
Tyne and Wear, Newcastle upon Tyne
Salary
£16500 - £17000 per annum
Closing date
27 Jun 2018

View more

Sector
Leisure and Tourism
Job Type
Permanent
Hours
Full-time

Travel Consultant

Job description

Job title: Travel Consultant

Reports to: Customer Service Manager

Hours of Work: Full time (Hours as per contract)

Holiday Entitlement: 23 plus bank holidays

Salary: Circa £16,500 (Increased to circa

£17,000 after 6 month probationary period)

Closing Date: 25th June 2018

Our Client is the UK's leading independent cycling holiday

company and as part of our range we have a fantastic selection

of fair trade tours, known as Meet the People, which we promote

through a partnership with the UK's leading fair trade company,

Main Purpose of the Role

  • Dealing with sales enquiries and customer's queries
  • Driving sales through pro-active activity
  • Processing bookings
  • Finalising tours to ensure everything is in place
  • Assisting with development of tours, coordinating with overseas suppliers and UK organisations
  • General office administration
  • Maintaining and updating websiteinformation
  • Co-ordinating and supervising tour briefings & reunions

Key Tasks

  • Pro-active sales tasks
  • Respond to trip note requests
  • Respond to and capture details of new customers and enquiries by phone and e mail
  • Manage ongoing sales prospects
  • Process bookings
  • Manage bookings on unconfirmed trips
  • Maintain sales and marketing material (trip notes and website)
  • Maintain trip final information
  • Communicate with partner/supplier
  • Process balances
  • Finalise trip with customer(letter, call, text)
  • Finalise trip with partner/guides/supplier
  • Following up on feedback post tour
  • Ensure all dates and prices & trip notes for new season are updated While this role focuses on sales and customer service, the person will be required to help out with all areas of the clients work. As with all our staff there will be the opportunity to join a trip each year. Position will occasionally involve working weekends.

Success Measures

  • Delivery against key performance indicators
  • Financial targets
  • Conversion rate
  • Delivery against defined processes and to key milestones
  • Happy travellers

Personal Profile

Skills and knowledge

  • IT literate
  • Confident and friendly phone manner
  • Expert in electronic sales and booking processes
  • Expert in generating sales
  • Can develop expert product knowledge
  • Can develop knowledge of processes in other areas of the business
  • Able to work with a range of partners in different countries and cultures
  • Experience in event planning and coordination

Key competencies

  • Attention to detail
  • Management of time and resources
  • Initiative
  • Influencing
  • Empathy
  • Flexibility

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