Customer Service Executive
Great opportunity for an experienced Customer Service professional to join our client based in Bracknell!!! Do you have experience dealing with clients providing a first class service? Have you used an ERP system for stock management i.e. SAP or oracle ? are you looking to work for a growing company with real career opportunities? If so this could be the perfect opportunity for you!!!
What's in it for you? 25k Basic, company bonus scheme, Profit share, free car parking, health scheme, hours of work are 8-4 Monday to Friday!!!
The role: Primary Responsibilities & Duties, Answer customer calls in a professional, courteous matter. Resolve customer issues and take customer orders. Process customer orders in Oracle accurately and in a timely fashion.
Handle and respond to customer enquiries by telephone, email and fax. Communicate effectively with the Customer Service team and other departments including Sales, Manufacturing, Engineering, Accounts, etc.
Attend customer meetings on/off-site as and when required. Complete customer / region specific certification in relation to the export of goods as required. Provide cover for other Customer Service Representatives as required. Additional responsibilities as assigned.
Previous experience within a customer service role. Experience with handling non-EU Export orders, knowledge of Incoterms and Customs declaration procedure is a plus. Experience using Oracle or other ERP systems (desirable)
Ability to multi-task and manage conflicting priorities. Ability to deal with frequent interruptions.
Ability to work effectively with others. Strong organisational skills. Strong problem-solving skills. Ability to work with minimal supervision as well as part of a wider team. Great attention to detail and accuracy.
Ability to speak an additional language to English advantageous (French, Spanish, Italian or German desirable) Knowledge of Microsoft Office (Excel) (desirable)
If you believe you have the suitable skills and experience for the role then please apply here today, feel free to also contact me on 071515325487 to discuss the role in more detail!!!!!!!!