Office Sales Co-ordinator

Responsible for:

• Line manager for back office telesales team, reporting to the Country Manager.
• Monitoring the workload of the team and giving guidance and support as required.
• Key Account back office support. Ensuring product information, prices, promotional activities are communicated and implemented in accordance with individual customer needs.
• Coordinating back office support between back office team and travelling sales reps, including:
  • collection of daily sales reports
  • entry of sales activity into database
  • implementing activities agreed with customers
  • coordinating query handling
• Database management. Ensuring trade database is kept up to date and optimised for mailings, e-mailings, telemarketing in coordination with the Marketing dept, delivering quality support to customers and cultivating a pipeline of new prospect customers.
• The use and development of CRM system.
• The use and development of in house IT system for order processing and invoicing.
• The coordination with the marketing department of data supplied to field reps on their tablets.
• The coordination of sales data supplied to the field reps on their tablets.
• Production of monthly reports for the Country Manager.
• Adhering to all standard operating procedures, Good Distribution Practice and company health and safety policies.

The following experience and qualifications are desirable:

• Graduate level education
• 3-5 years experience of working in the health food and pharmaceutical sales/ accounts management environment, at a similar level with an impressive track record.
• Experience of a product launch in to the health food industry is desirable.
• A self starter, strongly motivated, forward thinking and proactive with initiative and drive.
• Competitive and results driven.
• Customer focused and passionate about delivering excellent customer service.
• Ability to cope with fluctuating workloads
• Ability to prioritise, demonstrating good time management skills.
• Advanced IT skills including Word Processing, database management, spreadsheet and Sage