Minor Change Agent

We have an exciting opportunity for a Minor Change Agent to join our User Driven Change Team for our leading IT Client based in Newcastle. Reporting to the Team Lead, you will be responsible for managing the full life cycle of hardware requests, including the delivery process, procurement of stock and delivery of kit.

This is a diverse role and responsibilities will include:

• Complete change requests as directed by the Management team in order to meet specified Key Performance Indicators
• Resolving any problems that may occur during the cycle of the request
• Manage changes using the Service Desk Toolset
• Act as a point of contact for technical queries from a number of teams

Although no specific qualifications are required for this role, the ideal candidate will have gained customer service experience. You will also have strong administration and analytical skills. Experience using MS Word and Excel is also required. Knowledge of Active Directory and the User Account Management Process would be preferred however is not essential.

Please note that the post holder must have or be able to obtain SC security clearance.