Hardware Break Fix Engineer II
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Hardware Break Fix Engineer II based on their customer site in Canary Wharf. This is a full-time, temporary role for a period of 3 months with potential to extend, Monday to Friday, 9am - 5pm, to start ASAP. The role is paying up to £23,688 plus an In London Allowance of £1,966 per annum, pro rata, depending on experience.
*Flexibility to work weekends when required*
DUTIES
- Desktop Engineer Role dealing with hardware break fix of PCs Laptops and some printers.
- Customer facing role so it is essential that a good relationship with the client is achieved.
- Respond to hardware and software service calls and ensure SLA targets are achieved
- Adhere to escalation procedures
- Perform hardware and software installations as necessary
- Assist with technical escalations for other team members
- Adhere to customer and company HSSE and Security Policies
- Ability to follow processes and procedures
- Order parts and some understanding of stock control processes
- Dealing with requests such as asset refreshes and issuing of other IT kit to customers.
ESSENTIALS SKILLS/QUALIFICATIONS:
- A broad technical knowledge of PC's/peripherals and their architecture
- A minimum of 2 years' experience in 2nd line hardware support
- Good working knowledge of current software packages
- Good working knowledge of operating system
- Excellent software/hardware and customer skills.
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment
- Ability to diagnose faults in the hardware/software/operating systems used by the customer
- Excellent organisational skills, able to take a methodical approach to service issues
- Contributes to, supports and works within the team
- Excellent communication and interpersonal skills
DESIRABLE SKILLS/QUALIFICATIONS:
- A software technical qualifications, i.e. MCP, MCSE
- Manufacturer accreditations
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