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Hardware Break Fix Engineer II

Employer
Undisclosed Company
Location
London
Salary
£20000 - £23688 per annum + In London Allowance
Closing date
23 Jul 2018

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Sector
IT
Job Type
Temporary
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Hardware Break Fix Engineer II based on their customer site in Canary Wharf. This is a full-time, temporary role for a period of 3 months with potential to extend, Monday to Friday, 9am - 5pm, to start ASAP. The role is paying up to £23,688 plus an In London Allowance of £1,966 per annum, pro rata, depending on experience.

*Flexibility to work weekends when required*

DUTIES

  • Desktop Engineer Role dealing with hardware break fix of PCs Laptops and some printers.
  • Customer facing role so it is essential that a good relationship with the client is achieved.
  • Respond to hardware and software service calls and ensure SLA targets are achieved
  • Adhere to escalation procedures
  • Perform hardware and software installations as necessary
  • Assist with technical escalations for other team members
  • Adhere to customer and company HSSE and Security Policies
  • Ability to follow processes and procedures
  • Order parts and some understanding of stock control processes
  • Dealing with requests such as asset refreshes and issuing of other IT kit to customers.

ESSENTIALS SKILLS/QUALIFICATIONS:

  • A broad technical knowledge of PC's/peripherals and their architecture
  • A minimum of 2 years' experience in 2nd line hardware support
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Excellent software/hardware and customer skills.
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used by the customer
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills

DESIRABLE SKILLS/QUALIFICATIONS:

  • A software technical qualifications, i.e. MCP, MCSE
  • Manufacturer accreditations

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