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Customer Financial Advisors

Employer
Undisclosed Company
Location
Milton Keynes, Buckinghamshire
Salary
Negotiable
Closing date
9 Jul 2018

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Based in Milton Keynes, this is an exciting and challenging position for a highly motivated individual who is looking for the next step in their career. You must enjoy working in a very fast-paced, highly flexible, dynamic environment. This position will report to the Financial Services.
A financial services business offering personal loans to customers who may find it hard to get credit from their banks, but don't want to go down the route of a payday loan. Since entering the market in 2013, we've made it our business to offer a fair and transparent alternative to these forgotten borrowers.
We are seeking candidates who have previous experience within collections that will help deliver a best in class arrears management function, through building an excellent rapport with customers, and supporting them to repay overdue repayments on their lending agreements.
You will handle telephone calls confidently from customers experiencing financial difficulties and authorised 3rd parties in relation to lending that is behind with repayments. They will be able to agree and set up appropriate repayment arrangements, managing the customer relationship to facilitate the appropriate resolution in line with company policy and Treating Customers Fairly principles.
Key Responsibilities & Objectives
*Actively engage and build trust with customers providing advice appropriate to their circumstances
*Negotiate with customers in difficulty on how best to bring their accounts up to date or agree a suitable repayment plan that works for both the customer and the business.
*Carry out full income and expenditure risk assessments and making repayment decisions in line with TCF principles and the company's strategies.
*Identify situations that may require specialist handling (e.g. Fraud or Legal) and refer these on as appropriate.
*Willing to actively review and improve the collections processes against business and customer measures from design to implementation.
*Work with other collections stakeholders to design, develop and test collections strategies and processes.
*Help deliver a best in class arrears management function through the appropriate training and mentoring of colleagues.
*Provide colleagues and customers with a professional and efficient service in a knowledgeable manner at all times.
Please be aware that should we pursue your application, you will be expected to complete a standard level CRB, adverse finance and identity check.
In return the company offers a good and competitive basic salary depending on experience with a quarterly bonus along with some fun incentive giveaways plus 22 days holiday and 5% pension.
If you have the right experience and are interested, please send your CV or call 01865 245257

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