Senior Ocean Import Clerk

The role

To work within a department, based at our Birmingham HQ on the Birmingham Business Park (near to the NEC and Birmingham International Railway Station):

• Arrange haulage with shipping lines/hauliers.
• Negotiate and agree charges for all types of shipments, which may include containers (FCL/LCL) and storage/quay rental costs.
• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Take requests and queries and resolve them effectively and efficiently.
• Communicate (using email, telephone and internet systems) with overseas agents and clients clearly, precisely and accurately and resolve issues and complaints in a timely manner.
• Ensure customs clearance documents are on hand prior to vessel arrival.
• Prior to the release/delivery of cargo
• Collect all correct documentation.
• Secure the payment of cleared funds for:
• COD accounts.
• Duty/Vat invoices.
• Process supplier invoices.
• Maintain customer and supplier spreadsheets.
• Ensure that the sales department are aware of client activity and business profitability.
• Ensure that the departmental manager is aware of the status of all shipments. What we offer
• What we're looking for
• A competitive salary package that will allow for progress and development within the role.
• A clear understanding of how duty/VAT is calculated.
• Understands when duty is applicable or should be reduced and the documents required to obtain the reduction.
• The ability to complete CFSP/Home Use/IPR entries.
• Good verbal and written communication, to provide a professional image to customers and suppliers.
• The capacity to work in a high pressure environment whilst remaining calm when under pressure.
• The ability to instruct a global network of agents, suppliers, shipping lines, hauliers.
• The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.
• A positive attitude and good problem solving skills and to apply lessons learned.
• Be commercially aware and able to grow repeat business and develop new opportunities.
• The drive to succeed and want to make a contribution to the business.
• Be able to travel at short notice when required.