Customer Service Advisor / Call Centre Advisor

Undisclosed Company
Staffordshire, Stoke on Trent
02 Jul 2018
16 Jul 2018
Manpower UK
Job Type

Manpower is recruiting for Customer Service Advisors to work for our financial service client RBS based in Newcastle-under-Lyme.

The purpose of the Customer Service Advisor is to strive for optimising and improving the quality level of customer service.

Below is a list of the main tasks the CSA needs to focus on:

* Be able to interact with the customer in fluent business English, via phone and written.
* To develop a close relationship with the customer understanding their business requirements and the market within which they operate.
* Execute the standard processes in customer service within the defined timeframe.
* Possess a desire to provide the highest quality service
* Be dedicated to own, track, predict and solve a customer issue no matter what subsequent parties are involved and therefore know the requirements and contacts of these parties
* Establish good working relationship with other units within and outside customer service including Relationship Managers and key operational stakeholders.
* Acting as a member of the Dedicated Service Team (DST)
* Handle workload for all possible delivery channels like email and telephone.
* To identify and log compliments/complaints and make sure follow up is done according to procedure

The ideal candidate will:

* Have experience in either over the phone or face to face customer service.
* Be PC literate with good literacy and numeracy skills.
* Have the ability to communicate clearly and concisely.
* Have a strong sense of accountability.
* Have a passion for delivering first class customer experience.

This is a 35 hour per week temporary contract with a fully flexible shift pattern rotational between Monday to Friday 8am to 6pm.

The successful candidate will receive full training, 36 holidays per year (including bank holidays) on a pro rata basis and exposure to the working dynamics of a leading financial services organisation which can offer many other career opportunities.

You must be able to pass RBS pre-employment screening which includes a credit check and 2 years referencing.

Interested? Apply now!

Similar jobs

Similar jobs