Housing Manager

Housing Manager

Salary: £24,000 - £26,000 Per Annum, Plus benefits: Company Car, Laptop, Tablet and Smart Phone

Shifts: Full Time, 9:30am - 6:00pm Monday to Friday

Manpower is recruiting for a Housing Manager on behalf of our client located in London. The role is Permanent, and based within the Public Sector.

Our client has grown to be one of the leading providers of social housing with local authorities in London. They manage a large portfolio of properties that have been placed with local authorities to provide social housing solutions for temporary accommodation, nightly accommodation, bed and breakfast accommodation and private sector leasing arrangements. They also manage properties on behalf of various local authorities.

This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Manager to manage their own caseload and follow procedures in order to meet Key Performance Objectives of the contract. The role also involves inspection and management of properties.

Key Accountability's of this role include:

Supporting the Service User (SU)

• Manage a caseload of a nominal 150-200 Service Users
• Attend dispersal and conduct induction of SU into property
• Sign-post as necessary to doctors, shops, support agencies, etc.
• Conduct monthly visits and report any incidents, SU issues, etc.
• Ensure SU's are Moved On no later than the last date of payments to CSM
• Arrange initial transport of SU's to their accommodation or any relocation as required
• Transportation of SU's to initial dispersal accommodation
• Ensure that health and safety of SU's are maintained at all times

Managing a property portfolio

• Effect appropriate maintenance of properties
• Conduct monthly inspections and report defects as required
• Ensure all items within property are replaced /repaired as required in line with inventory procedure
• Make recommendations to line manager regarding any re-locations of SU's and termination of properties to provide more efficient use of portfolio/void management
• Prepare property for re-occupation after SU's move on
• Ensure terminated properties are effectively prepared for hand back to landlord
• Effect minor property repairs if necessary
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures
• Ensure stores are maintained in line with purchasing procedure

Team working

• Liaise regularly with line manager and team members
• Helping/providing cover for other team members as required
• Attending team and other staff meetings
• Supporting new team members and provide on-the-job training
• 24 hour availability during any significant emergency
• Provide cover for other staff as agreed by line manager

Communication and Liaison

• Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
• Ensure all records are maintained and kept up-to-date according to company policies and procedures
• Ensure appropriate property certification documentation is produced and recorded
• Liaise closely with SU's, line manager, team members and other staff
• Assist in the local stakeholder involvement process by attending meetings as required
• Liaise with local support agencies to ensure relationships are maintained

Training and development

• Monitor own work levels, progress and development
• Undertake all core training and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan

Meeting key performance targets

• Manage own caseload of allocated Sus and properties
• Work toward own and team performance objectives
• Learn, understand and operate within contractual guidelines and service requirements

Qualifications and training required:

• Full UK Driving license required

Contact: Sam Rawlings, Manpower St Albans, , 01727 831 632

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