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Customer Service Agent

Employer
Undisclosed Company
Location
Peterlee, County Durham
Salary
£7.80 - £10.00 per hour
Closing date
3 Aug 2018

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An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Customer Service Agent (incoming calls) based on their customer site in Peterlee. This is a full-time, temporary role for a period of 12 months, 37.5 hours a week to start 23rd July 2018. The role is paying between £7.80 and £10 per hour, depending on experience.

The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

ATTRIBUTES

  • Provide excellent customer service to Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
  • Apply knowledge as trained to meet customer needs
  • Take responsibility for handling customers confidential information
  • Develop a working knowledge of the Customer Service systems
  • Achieve Key Performance Indicator targets to meet business goals and objectives
  • Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre

SMART OBJECTIVES

  • Achieve standards of conduct, customer service and measurable performance targets
  • Satisfy FSA regulatory requirements


SKILLS/ EXPERIENCE REQUIRED FOR EXCELLENCE

  • Customer focussed
  • Positive and helpful attitude
  • Excellent communication skills
  • Ability to work under pressure
  • Self-motivated
  • Team player and considerate of others
  • Accuracy when inputting data
  • Ability to work on own initiative
  • Knowledge of Microsoft packages or other related packages

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