Administrator

We have an exciting job opportunity for a Project Coordinator to work in the Business Services area of Integrated Service Delivery.

Ideally the right applicant will need IT experience and knowledge and a customer service or sales background.

As a Project Coordinator you will be responsible providing a single point of contact to the external customer in all elements related to the delivery of their orders including managing customer expectations, as well as identifying and resolving issues that arise during installation or delivery in a timely, efficient and cost-effective manner. You will work with other teams ensuring that all orders are delivered correctly and the appropriate engineer resource is assigned to complete the project. The coordinator is also accountable for ensuring all materials are on site in advance of the installation date and act as a point of escalation for all areas across the business.

The role would suit a person who has been exposed to a customer-based role and has experience of responding positively to customer complaints. To support this, the ideal candidate should have good planning and organisational skills and the initiative to look at alternative solutions to any issues that may be encountered.

The job holder will require the following skills:-

• Customer handling skills.
• Experience of handling/resolving customer care/complaint issues
• Good communication skills - telephone, verbal and written. (ability to verbally deliver difficult messages to customers resulting in a positive outcome)
• Detailed data handling.
• Stress tolerance.
• Planning and organisational ability. (Understanding of project management methodology where appropriate)
• Self motivation - proactive process improvement, risk identification and avoidance
• Excellent team working skills.
• Proactive attitude in identifying areas that can be improved to positively impact customer satisfaction and driving these through to completion.

Main Responsibilities

Responsibilities will vary across the project portfolio. However all team members will be expected to:
* Resolve requests for information / updates from customers by phone or email maintaining high customer satisfaction.
* Ensuring all customer interactions and actions taken are properly and clearly recorded.
* Provide a professional approach and excellent service to our customers at all times
* Investigate and resolve, or minimise impact of repeat issues
* Raise improvement suggestions for processes to improve the efficiency or the team and share knowledge with colleagues
* Your Professional manner will enable you to:
o Deliver an excellent standard of Customer Service, both internally and externally
o Take ownership of issues and see them through to completion
o Deliver tasks on time
o Prioritise your workload
o Demonstrate flexibility and a positive work ethic in all circumstances
o Communicate with & influence the actions of customers, & colleagues