Direct Sales Agent (Part-Time)

Fantastic Opportunity to join our Client on a 3 month Fixed Term Contract within their Direct Sales Team. This would be an ideal role for someone looking for hours that fit around a family or study as we can offer flexible working hours

Job Purpose

Contacts new and existing customers to promote Go Car Credit products and services.

Maximises conversions from leads introduced through broker, direct marketing and renewal channels. Results are achieved through excellent levels of customer service together with ethical selling in line with our values.

Working in a regulated business, quality results are achieved through a focus on applying both internal policies and procedures together with those of the regulator.

Role Responsibilities

Outbound calling to customers introduced from brokers/direct marketing

Increase customer retention by contacting existing customers to promote car finance renewal

Consistently achieve all sales/conversion targets and productivity goals

Build rapport with customers maintaining a friendly, empathetic and professional telephone manner

Build effective relationships with Go Car Credit's dealer network to enhance customer experience and maximise conversions

Passionately demonstrate excellent product knowledge and provide customers with all relevant information

Confidently handle customer objections through effective questioning, establishing customer needs and offering a tailored solution

Gather information from customers to establish their eligibility/suitability for our products

Complete finance applications ensuring accurate data capture at all times

Consistently achieve all call evaluation targets and quality objectives

Key Accountabilities

Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipient's needs

Makes suggestions for ways to improve own and business performance

Accepts and uses constructive feedback to improve own performance

Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum

Ensures agreed objectives and targets are achieved in a way that is consistent with our clients values and behaviours

Looks to develop own skills and knowledge of the business and understands how departments across the business work and link as part of the business model in order to support customers and colleagues

Makes quality decisions within the framework of the role and has the customer at the forefront of the decision making process

Takes into account the impact on others when making decisions

Willingly shares knowledge with less experienced people

Is always polite and courteous to others

Proactively works to resolve customer and colleague issues and problems with area of responsibility

Ensures that work is completed to standards agreed and always looks for ways to improve

Works collaboratively with colleagues and customers

Ensures an understanding of business goals and prioritises action to achieve objectives

Looks to improve performance when things go off track

Has a business focus and accepts that others needs may take priority over own (or teams)

Works positively as a team player when things go wrong - looking to improve rather than blame

Ensures all actions meet company policies and procedures and external legislation

Your Behaviours:

Responsible - Our business is built on the philosophy of responsibility. Duty of care to our customers and an ethical approach is at the forefront of everything you do. We are experienced, professional, proficient and an expert in the field of alternative finance.

Fair - Treating people equally without discrimination is central to our company culture. You treat customers as individuals, taking into account their specific circumstances.

Straightforward - Your always find the clearest and most direct way to express yourself. That means plain English, no acronyms and no confusing jargon. It is important that you remain practical and realistic when dealing with our customers.

Supportive - Provide assistance, be helpful and encourage feedback, in order to create a sense of collaboration. You are always warm and approachable in order to stimulate two-way communication with your customers and achieve the right outcome.

Knowledge Skills & Experience:

Functional Competencies:

• Strong verbal and written communication skills
• Computer literate

Work Experience Requirements:

• Experience of a fast-paced sales/customer service environment
• Experience of an outbound calling environment
• Ideally will have worked in a regulatory environment
• Ideally with knowledge and experience of the sub-prime market

Educational Experience:

• Good educational standard to GCSE level or equivalent
• Good level of written and verbal English and Maths

Key Dimensions & Decision Making

• Works within the objectives agreed with line manager, managing self to achieve tasks on a day to day basis
• Needs a flexible working style to meet the needs of the job
• Makes recommendations to line manager for continuous improvement

To join this fun and dynamic team apply now for immediate consideration or call 07515 325 011 for more information.