After Sales Administrator

A growing manufacturing company of high-end bespoke mechanical products in South Oxford near Oxford, Abingdon and Wallingford is looking for an Parts Administrator from a mechanical, automotive, engineering or manufacturing background. This position is to work closely with the After Sales Manager in running an effective and efficient after sales department which involves developing professional working relationships with clients in support of their bespoke products and to manage the supply and dispatch of all after sales components and supporting documentation.

Duties:-

Administration of after sales parts including corresponding with customers, and where necessary transacting payment

Liaise closely with the company's stores personnel to ensure timely delivery of components.

Assist the After Sales Manager in maintaining the accuracy of the company's Product data base and produce statistical data when required

Assist in the reconciliation of warranty parts and labour cost and collate information and photographic evidence of failures in support of supplier reclaims

Manage the product warranty registration cards and where necessary expedite their return

Recording of information from Build Files on to Company Aftersales Database

Liaising with external Transport companies to obtain quotes & tracking of deliveries and passing on this information to end customers.

Signing off monthly Transport Invoices agreeing delivery costs

Experience in a similar parts position would be desirable along with MRP/SAP experience or

similar software and It Skills - Microsoft Office/Web-Based Shipping Tools

You need to have excellent customer service skills, be extremely organised and resilient and work well in a team.

Hours are Monday - Friday 8.00am - 4.30pm, salary £23 - £25k, 24 days holiday, healthcare, free parking.

If you have the right experience and are interested, please send your cv or call 01865 245257