Scheduler - Elland

Manpower are looking for a full time scheduler to join its Client in an outstanding team. As Customer Operations Agent, you will be responsible for providing genuine customer service and team support through a number of channels, including scheduling gas deliveries, responding to customer enquiries, and maintaining systems as well as coordination and administrative tasks.

Key responsibilities will be to:

• Maintain a high standard of customer service at all times, regularly demonstrating initiative to retain customer loyalty and promote Calor products and service

• Be receptive to complaints or problems, research and resolve them effectively

• Provide speedy and accurate information by telephone and in writing in line with procedures

• Resource plan - advise and update customers on gas deliveries and schedules

• Operate all systems (computerised and administrative)

• Communicate effectively with all relevant site/company and external departments

• Be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice

• Assist in developing processes for constant improvement for the benefit of the customer and Calor's business goals

• Retain a positive attitude towards learning, growth and change

• Take responsibility for own development

• Demonstrates a professional and positive attitude at all times

• Understands and complies with Calor's HSE polices, and understands the importance of such If you thrive ina place where problem-solving is a key part of every day and you have a background in customer service and credit control, this could be exactly the opportunity you've been looking for!

• Ideally have experience from working in a similar role where providing a high standard of customer service was key
• Demonstrate strong communication skills with the ability to communicate with different people in a variety of ways; face-to-face, telephone, written

• Have and be able to draw on strong customer service skills

• Demonstrate high competence in using Microsoft Office packages and the ability to quickly adapt to and learn new systems

• Possess a flexible approach and a willingness to contribute to changing situations

• Be well-organised

• Demonstrate the ability to prioritise varied workloads in a logical manner

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you! Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

If you are interested call us on 01455 271316 or apply online immediately!