Hospitality Crew Manchester Airport

Main Purpose of Job

The Team Member aims to satisfy the needs of our customers and business by delivering excellent service and brand standards

The Team Member is the face of the unit and the ambassador of the brand.

Main Duties

Sales & Service

 Provides customers with appropriate service in a polite, efficient and friendly manner, maintaining eye contact and smiling

 Adapts service style to suit individual customer needs, following the standards demonstrated in the Food Travel Experts observations

 Demonstrates knowledge of Brand / products to advise customers in a professional and helpful manner

 Contributes to the team's success in achieving all store targets through positive selling techniques

 Promotes company promotions to increase revenue, brand leadership and integrity