Technical Field Engineer III/IV
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Technical Field Engineer III based on their customer site in Tankersley, South Yorkshire and Wakefield, West Yorkshire. This is a Full-time, temporary role until 21st January 2019, Monday to Friday, 09:00 - 20:00, (subject to the implementation of a shift pattern) and rotational weekends, to start ASAP. 37.5 hours per week, the role is paying £22.71 per hour.
Technical Field Engineer to carry out technical project delivery in the installation of Servers in Data Centres.
Roles and responsibilities :
- Self manage, working to bespoke Workflow Management tools.
- Request rack space, network and SAN provisioning
- Rack and stack servers
- Connect network and SAN cables to servers
- Labelling
- Power on (after 8 PM)
- ILO configuration
- Check / update Firmware
- X86 Hardware upgrades (memory, cpu and disk)
- Server decommissioning
The hours will be based on 8 hour shifts from Monday - Friday between the hours of 09:00 - 22:00 as workload dictates.
The above hours will be subject to the implementation of a shift pattern.
Additionally there will be a further requirement (pending implementation) for weekend working on a planned rota basis. This is likely to be on the basis of working one weekend in six, with the following Monday and Tuesday as stand down in lieu.
Essential Skills/Abilities:
Experience in a Datacentre support environment and supporting system platforms which include:
- Enterprise class Wintel Servers including: H P Proliant (preferred Gen8 and Gen9)
- Network and SAN infrastructure: Basic knowledge required
- Skills required to diagnose \ resolve issues which may arise, endeavouring to hand over working servers to their Operations Team.
- Understand customer goals; identifies consequences of various solutions.
Maintains a high level of customer satisfaction, clarifying customer needs and ensuring that they are met. - Handle customer-relations problems promptly and appropriately.
The ability to communicate at all levels. - Portray a professional image and the ability to solve problems under pressure.
- Strong interpersonal skills and high awareness of customer requirements.
- Takes initiative, acts with confidence and works under own direction.
- Good people and team skills.
Desirable Skills
- Be flexible, proactive and have the ability to communicate with the customer at all levels.
- Demonstrate good administrative skills, written and verbal communication.
- Good MS Office skills, focus in Outlook and Excel.
- Deliver the level of service the customer requires with a "can do" attitude.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert