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Technical Field Engineer III/IV

Employer
Undisclosed Company
Location
West Yorkshire, Wakefield
Salary
Up to £22.71 per hour
Closing date
13 Aug 2018

View more

Sector
IT
Job Type
Temporary
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Technical Field Engineer III based on their customer site in Tankersley, South Yorkshire and Wakefield, West Yorkshire. This is a Full-time, temporary role until 21st January 2019, Monday to Friday, 09:00 - 20:00, (subject to the implementation of a shift pattern) and rotational weekends, to start ASAP. 37.5 hours per week, the role is paying £22.71 per hour.

Technical Field Engineer to carry out technical project delivery in the installation of Servers in Data Centres.

Roles and responsibilities :

  • Self manage, working to bespoke Workflow Management tools.
  • Request rack space, network and SAN provisioning
  • Rack and stack servers
  • Connect network and SAN cables to servers
  • Labelling
  • Power on (after 8 PM)
  • ILO configuration
  • Check / update Firmware
  • X86 Hardware upgrades (memory, cpu and disk)
  • Server decommissioning

The hours will be based on 8 hour shifts from Monday - Friday between the hours of 09:00 - 22:00 as workload dictates.

The above hours will be subject to the implementation of a shift pattern.

Additionally there will be a further requirement (pending implementation) for weekend working on a planned rota basis. This is likely to be on the basis of working one weekend in six, with the following Monday and Tuesday as stand down in lieu.

Essential Skills/Abilities:

Experience in a Datacentre support environment and supporting system platforms which include:

  • Enterprise class Wintel Servers including: H P Proliant (preferred Gen8 and Gen9)
  • Network and SAN infrastructure: Basic knowledge required
  • Skills required to diagnose \ resolve issues which may arise, endeavouring to hand over working servers to their Operations Team.
  • Understand customer goals; identifies consequences of various solutions.
    Maintains a high level of customer satisfaction, clarifying customer needs and ensuring that they are met.
  • Handle customer-relations problems promptly and appropriately.
    The ability to communicate at all levels.
  • Portray a professional image and the ability to solve problems under pressure.
  • Strong interpersonal skills and high awareness of customer requirements.
  • Takes initiative, acts with confidence and works under own direction.
  • Good people and team skills.

Desirable Skills

  • Be flexible, proactive and have the ability to communicate with the customer at all levels.
  • Demonstrate good administrative skills, written and verbal communication.
  • Good MS Office skills, focus in Outlook and Excel.
  • Deliver the level of service the customer requires with a "can do" attitude.

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