Desktop Support Engineer

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a junior Desktop Support Engineer based on their customer site in Canary Wharf, London (E14). This is a full-time, temporary role running until 31st August 2018 (with possible extension, to be approved mid-August), Monday to Friday, 9am - 5pm, 37.5 hours per week, to start ASAP. The role is paying £12.99 per hour.

This is a customer facing role and it is essential that a good relationship with the client is achieved. The role requires excellent software, hardware and customer skills. You will be dealing with hardware refresh of laptops. Role is mainly technical, dealing with roll-out issues and any requests related to the refresh project.

Duties;

• Perform hardware and software installations as necessary for refresh project
• Adhere to customer, HSSE and security policies

Essential skills/qualifications;

• A broad technical knowledge of PC's/peripherals and their architecture
• A minimum of 1 year's experience in desktop support/hardware refreshes
• Good working knowledge of current software packages (Office 365)
• Good working knowledge of operating systems (Windows 10)
• Accredited in relevant manufacturers hardware qualification
• Good understanding of IT infrastructure
• Ability to work on own initiative, address and resolve problems in a pressurised environment
• Ability to diagnose faults in the hardware/software/operating systems used by the customer
• Excellent organisational skills, able to take a methodical approach to service issues
• Contributes to, supports and works within the team
• Excellent communication and interpersonal skills
• Ability to follow processes and procedures

Desirable skills/qualifications;

• Software technical qualifications, i.e. MCP, MCSE
• Manufacturer accreditations
• Office 365 & Win 10 experience would be beneficial, but if you have experience in carrying out roll-outs/refreshes you should be able to pick the rest up