Multilingual I.T Service Desk Analyst - FRA/ITAL

Our client based in the Chester Business Park complex a global biopharmaceutical company is looking for a French or Italian speaking Multilingual IT Service Desk Analyst. Ideally our client is looking for candidates with fluency in two of the following languages: French, Italian, German or Spanish.

This will be a temporary 6 months opportunity for the right candidate, with a start date of ASAP. You will need to be comfortable on the phone, customer-oriented and good at trouble shooting.

Detailed Position Responsibilities

• Responsible for handling the initial client contact at the Speciality Service Desk via telephone, email, chat or portal.
• Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
• Research and resolve more complex Field Sales application and business process issues.
• Analyse and identify trends in issue reporting and devising preventive solutions.
• Log and manage incidents and requests.
• Use trending data to generate and/or update knowledge database.
• Collaborate with business in application testing, upgrades and deployment.
• Multi-Lingual effective communication in German, Italian, Spanish, French, Russian, Portuguese and/or English towards every potential client base and audience.

Desired Experience

• Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:
• PC desktop and laptop hardware configurations
• Windows Operating systems (Win7/10)
• Microsoft Products
• iOS
• Remote connectivity (VPN)
• Demonstrated ability to troubleshoot and analyse computing issues.
• General understanding of Service Desk Operations; including tools, processes and methodologies.
• Ability to explain technical information to clients, management and peers with effective verbal and written communication.
• Strong multi-lingual German, Italian, Spanish, French, Russian, Portuguese, and/or English communication skills toward every potential client base and audience.
• Experience in Customer Service environment.

Other qualifications:

• 0-3 years of prior related work experience in a technical support environment, and/or a Service Desk environment.
• Experience supporting Life Sciences is a plus

If you have the experience above and feel this is the role for you, please apply within for immediate interview and start date…