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Client Support Agent - German, Dutch and Swedish

Employer
Manpower Ireland
Location
Dublin
Salary
EUR26000 - EUR28000 per annum
Closing date
24 Jul 2018

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Manpower's client a is global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.

As a Client Support Agent, you have strong customer service skills and you are a passionate individual who thrive a in a dynamic and fast-paced environment. This is a unique opportunity for enthusiastic candidates with customer service experience and eagerness to learn and progress joining a team that provide operational support and world class customer service.

* Key Responsibilities *

● Emphasis on driving high customer satisfaction and resolution
● Supporting users queries in relation to paid content (movies, TV shows, paid channels)
● Troubleshooting and helping resolve video playback issues
● Process refunds for accidental and unauthorised purchases
● Customer education on supported devices, purchase processes and features
● Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues
● Ensuring excellent customer satisfaction
● Following pre-defined workflows when responding to customer inquires

* Skills *

● Minimum 2 years' experience in customer support (chat, voice, email) working with direct consumers (B2C)
● Customer service mindset. Strong customer/user focus with the desire to help and put users first. Ability to empathize and relate to users is key to this role
● Demonstrating speed, agility, critical-thinking and problem-solving skills
● Ability to learn, retain and apply large amounts of product, procedure, policy and system information and quickly adopt process changes
● Experience with prioritizing multiple tasks in a fast paced and ambiguous environment
● Significant attention to detail
● Team player with ability to work in a fast-paced, collaborative and constantly evolving environment

Location : Dublin 2
12 months contract, full training provided

Apply today at valentina.veronica@manpower.ie

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