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Customer Service Account Manager Coventry

Employer
Undisclosed Company
Location
West Midlands, Coventry
Salary
Up to £11.65 per hour
Closing date
15 Aug 2018

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Our client, a leading energy provider in the UK are looking for a Customer Service Account Manager to join their Team in Coventry.

In this role you will be responsible for the end to end portfolio management of their corporate customers including production of timely and accurate invoices, proactive management of account, customer enquiries, management of payment on account through use of your credit management skills for Unmetered Supply accounts. Create and develop strong relationships with internal and external customers, to include those in portfolio, 3rd parties and Consultants.

Pay rate: £11.65 per hour

Hours of work: Monday - Friday 08:30 - 17:00 with an early finish on Friday

Location: Westwood Business Park Coventry

Length of Assignment: 5 months with the possibility to extend

Skill Set Required:

  • Proven ability to handle multi-skilled tasks in a fast moving environment
  • Well developed communication skills which is led through tone of voice including face to face, written and oral communication with high profile customers e.g. CEO, FD etc.
  • Proactive in resolving complex customer or business issues
  • Highly motivated and takes ownership of tasks
  • Previous experience within customer service environment
  • Ability to plan and prioritise own work in an ever changing environment.
  • A proactive and creative approach to problem solving.
  • Show an ability to work under pressure to meet challenging targets/strict deadlines
  • Strive for continuous improvement.
  • Ability to understand complex issues and work to a resolution
  • Previous experience of working in the Utilities industry is desirable
  • Strong interpersonal and influencing skills - persuasive, assertive and flexible
  • Passion for customer service
  • Good knowledge of Microsoft packages and the use of Customer Management systems

Sound like the role for you? Please apply today!!

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