Order to Cash Specialist
- Employer
- Unilever
- Location
- Surrey, Leatherhead
- Salary
- Up to £25350 per annum
- Closing date
- 17 Aug 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
An excellent opportunity has arisen to join a world leading global organisation; our client is currently looking for a Customer Service Specialist based at their prestigious facility in Leatherhead, Surrey. This is a full time temporary role for a period of 6 months, working a 36.25 hour week. This role is paying up to a maximum of £25,350 per annum pro rata, depending on experience.Main Job Purpose:
Main Job Purpose:
The customer service team in UI acts as an integral part of the sales process, delivering value-added service to our customers through efficient and robust order management and communication, logistics execution and solutions, proactive approach to problem solving and a passion for delighting the customer. This is a highly dynamic environment with a heavy emphasis on managing fast paced global customer channels.
Responsibilities:
- Customer order processing and delivery management
- All relevant documentation for export organised and delivered OTIF
- VAT Proof of export documentation.
Accountabilities:
- Ensure communication to customers is provided on product changes, dispatch of orders etc.
- Ensure any information required from customers is provided
- Monitor customer orders as advised during low stocks
- Measure customer service level
- Issue of credit notes and manage returns/damages
- Ensure all documentation is in place for Export Clearance
- Ensure Load Efficiency
Consultation
- Feedback on issues opportunities to improve customer service
- Coordinate timings of NPD, code changes with planning team
- Co-ordinate issues/opportunities for Customer Service Team for Supply Chain Manager
Information
- Customer Range Changes
- Credit Controls
Professional Skills
- Bachelor's degree in engineering or supply chain.
- Candidates with APICS certification.
Experience Required
ESSENTIAL
- Order Processing and Stock Management in the order to cash cycle
- Understanding the customer and managing the strategic relationship
PREFERRED
- SAP
- Managing customer service performance
Company
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.
- Mini-site
- Unilever
- Location
-
Manpower UK Ltd
C/O Unilever HPC
Port Sunlight
Wirral
CH62 4ZD
United Kingdom
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert