Customer Service Analyst
- Employer
- Undisclosed Company
- Location
- Kegworth, Leicestershire
- Salary
- Up to £11 per hour
- Closing date
- 21 Aug 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Manpower are currently recruiting for a Customer Service Analyst based in Kegworth for their client RBS. This is an exciting opportunity to join a recognised company on a temp to perm basis.
Duties:
You'll deliver a full range of requests and services within agreed SLA targets for dealing with colleagues, through both inbound and outbound calls and the use of iHelp chat. You'll ensure the appropriate action and response to all requests is taken, interrogate information keyed into the request system, and develop and retrieve information as required to identify recurring trends.
Skills:
To be successful in this role you'll need to be highly PC literate. You'll be skilled in a range of Microsoft packages, and will also ideally have experience of working in a KPI target driven helpdesk environment. Whatever your precise background it is important that you have solid customer service experience, and it may be advantageous if this was gained within a Service Centre environment.
Working hours are between 8.00AM and 6.00PM, 40 hours per week Monday - Friday. The successful candidate will be paid £11ph, paid weekly.
Please note - You must be able to pass an RBS pre-employment screening which includes a credit check and 2 years referencing.
To apply for this position please attach a copy of your CV or call Molly Green on 0115 947 0277.
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