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Customer Service Analyst

Employer
Undisclosed Company
Location
Kegworth, Leicestershire
Salary
Up to £11 per hour
Closing date
21 Aug 2018

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Manpower are currently recruiting for a Customer Service Analyst based in Kegworth for their client RBS. This is an exciting opportunity to join a recognised company on a temp to perm basis.

Duties:

You'll deliver a full range of requests and services within agreed SLA targets for dealing with colleagues, through both inbound and outbound calls and the use of iHelp chat. You'll ensure the appropriate action and response to all requests is taken, interrogate information keyed into the request system, and develop and retrieve information as required to identify recurring trends.

  • Provide support and guidance to Team Leaders to make strategic decisions, and share best practice across the team
  • Maintain close working relationships with on site management, support teams, suppliers and other service providers
  • Act as a liaison point with Workplace Services and Technology operational teams, customers and suppliers, and provide flexible support and escalate any issues as necessary
  • Adhere to the bank's policies and procedures at all times, and support and contribute to Lean Sustainability across the team
  • Skills:

    To be successful in this role you'll need to be highly PC literate. You'll be skilled in a range of Microsoft packages, and will also ideally have experience of working in a KPI target driven helpdesk environment. Whatever your precise background it is important that you have solid customer service experience, and it may be advantageous if this was gained within a Service Centre environment.

  • Be a strong communicator with excellent interpersonal skills, able to work effectively within a team
  • Have a proactive approach to ensure you are able to deal with influential people who can at times make conflicting demands
  • Demonstrate a flexible and organised approach to facilitate and help to drive the team to success
  • Working hours are between 8.00AM and 6.00PM, 40 hours per week Monday - Friday. The successful candidate will be paid £11ph, paid weekly.

    Please note - You must be able to pass an RBS pre-employment screening which includes a credit check and 2 years referencing.

    To apply for this position please attach a copy of your CV or call Molly Green on 0115 947 0277.

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