Deskside Support Engineer

Recruiter
Undisclosed Company
Location
Berkshire, Wokingham
Salary
Up to £20.41 per hour
Posted
25 Jul 2018
Closes
22 Aug 2018
Ref
BW/SIN/DSEIII
Contact
Manpower UK
Sector
IT
Job Type
Temporary
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip company, is currently seeking a Deskside Support Engineer III based on their customer site in Sindlesham, Wokingham. This is a full-time, temporary role to start ASAP, running until 31st January 2019 (with potential extension), Monday to Friday, 37.5 hours per week (9am - 5.30pm). The role is paying £20.41 per hour.

This is a customer facing role and it is essential that a good relationship with the Client is achieved. The role is part of a team of 40 across various accounts in the UK. It is a lead/senior Deskside Support role, dealing with ad-hoc customer incidents and IMAC requests, Hardware break-fix, Hands and Eyes support, and Stock Management. There is also a requirement to run major projects and bespoke non-standard client requests. The role requires excellent customer, hardware and organisational skills.

Responsibilities;

  • Hardware break-fix services for all work space client including:
  • Desktop, Laptop and Printer break-fix
  • IMAC requests - providing the necessary technical support to complete the IMAC, including on-site support as necessary
  • Performing any required back-up procedures
  • Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
  • Incident and Problem resolution for all WS components and services escalated
  • Stock Management
  • Adhere to customer, HSSE and Security Policies
  • Ability to follow processes and procedures
  • Ability/willingness to travel to other customer sites.
  • Ability to document account client processes effectively for submission and use by other engineers.
  • Support and develop other less experienced or technical members of the team.

Essential skills/qualifications

  • BPSS clearance required
  • A broad technical knowledge of PC's/peripherals and their architecture
  • A minimum of 4 years' experience in desktop support/hardware refreshes
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Accredited in relevant manufacturers hardware qualification
  • Good understanding of IT infrastructure
  • Ability to work on own initiative/be completely self-sufficient, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used by the customer
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills
  • Lead others through performance and attitude excellence.
  • A software technical qualifications, i.e. MCP, MCSE
  • Manufacturer accreditations
  • Team leadership experience.
  • A drive to identify and develop improvement in team performance, systems and working practices.

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