Customer & Export Support Agent

Integra Lifescience a world leader in medical technology is building a brand new team of Export Customer Representatives to support export and customers across EMEA.

What do you need to have?

Ability to speak, read and write fluently in English
Experience in Export, and Customer support
Knowledge of international business OR incoterms is preferred
Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable

What is going to be your job?

Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt
Point of contact between suppliers and customers
Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily
Track and manage the interactions with the customers and suppliers
Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources.
Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
Ensure order processing holds are addressed in a timely manner.
Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
Create and distribute daily sales invoices.
Process requests for catalogs, price sheets, and copies of invoices.
Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
Liaise with other departments to resolve customer inquiries.
Ensure daily, weekly and monthly reporting is carried out as per business requirements.

We will offer you:

1-year contract
Support for pension, health insurance
Sick Pay
23 days paid annual leave
Development support