Russian Speaking Customer Executive

Manpower is currently recruiting for Customer Executives on behalf of our client, American Express.

The Executive will be looking after Global Customers & Private Banks who select the American Express International Currency Card product suite because of its renowned reputation for delivering superior and exceptional Customer Service experiences throughout the lifecycle of the relationship.

In joining this team you must be an advocate of Premium Service.

Responsibilities:

• Provide a world class service to card members, through frontline service delivery on a variety of ICC products and processes
• The major focus of this role is to act as a primary service delivery contact for the International Currency Card Card members using courtesy, tact and sensitivity when handling incoming enquiry calls of a routine nature
• Accurately interpret Amex policies and procedures to provide innovative solutions to resolve customer enquiries
• Delivering outstanding service at every turn is paramount and this is the critical challenge associated with the position

Skills Required:

• Russian and English speaker
• Excellent interpersonal skills and an ability to deal with difficult customer scenarios, sometimes in escalated situations
• A proven track record of exceeding production and quality targets
• Good judgement and flexible decision making skills, ensuring that both the needs of the customer and the business are met, following company policy at all times
• Flexibility to work a rotating shift working Monday - Sunday between the hours of 08:00-20:00