Customer Relations Telephony Advisor

Temporary opportunity, view to go Permanent - Full Time - Working Hours between 8am - 8pm Monday to Friday and 8am - 5pm Saturdays on a rota

There will be a requirement to be on standby 1 weekend out of 6 across the winter period.

Our client is one of the largest and most diverse energy companies in the UK. Their core purpose is to provide the energy people need in a reliable and sustainable way.

Within this role, as a Customer Relations Telephony Advisor, you will be allocated your own cases, which you will maintain responsibility for, including; making contact with the customer, conducting an investigation into their queries or concerns by checking systems and speaking to colleagues, ensure a thorough understanding of any issues and produce a co-ordinated company response. You will be expected to play an active role in helping identify solutions. Your communication with your customers should be professional, clear and jargon free, mindful of the terms of our complaints handling process, best practice and the regulator's requirements. You may also be required to help out in other department within the Customer Contact Centre (CCC).

To be effective you will need to have excellent interpersonal skills, be able to build rapport and demonstrate empathy. You will also need to be able to demonstrate above average clear, consistent and professional written and verbal communication skills.

You will need proven customer service experience, be able to effectively manage your time and be able to work under pressure with a variable workload. You will be required to take responsibility for continued future learning and share knowledge with your team.

As a customer champion your passion for service excellence will ensure that our customers experience an outstanding service and a rapid solution to any issues raised.

Please apply now, this role is due to start ASAP!