German Speaking Point of Sale Analyst
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £12.09 per hour + Generous Bonus!
- Closing date
- 21 Aug 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
The role has the following key responsibilities:
- Managing daily case inventory to exceed Case Resolution Time targets to benefit both the business area and the Merchant.
- Working with the Merchant to perform diagnostics on POS Terminals in accordance with the steps required for the type of terminal the Merchant owns. The required outcome of these calls is to ensure the Merchant can accept the American Express Card.
- You will also be required to liaise with our Partners/Terminal Owners in order to resolve various POS issues.
- You will also be dealing with escalations from Internal Customers
- Continuous process improvement by identifying and driving down bad demand/increasing initialisation rates.
The successful candidate will need to demonstrate that they have the following essential core skills:
- Ability to utilise multiple tools in a Technical servicing environment
- Experience in a Servicing/Customer Service environment
- Must be fluent in German and Austrian, written and spoken
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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