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Dutch Speaking Customer Care Professional

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £12.09 per hour + Generous Bonus!
Closing date
4 Sep 2018

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Job Details

Responsibilities:

  • Taking inbound disputes calls for Consumer and Merchants.
  • Resolving Corporate Maintenance requests
  • High levels of professionalism and customer service
  • Allocation of incoming payments against a portfolio of Business Travel Accounts
  • Contacting clients for missing/incomplete remittances - Including Customer queries/education
  • Investigate and problem solve to clear payment discrepancies
  • Educating companies on how to pay correctly
  • Completion of financial controls/ logs to ensure the accurate allocation of payments
  • Maintain Regular contact with key stakeholders

Required skills:

  • Fluent written and spoken Dutch and English is essential
  • Excellent time management
  • Team player who demonstrate self-motivation & ability to work under pressure and unsupervised
  • Knowledge of Microsoft Office (Excel, Word, Outlook)
  • Accurate keyboard skills and attention to detail
  • Building & leveraging relationships internally and externally
  • Effective prioritization of work to achieve goals and excellent delivery of customer service
  • Ability to change focus quickly and efficiently as required
  • Cross Functional skills within the team

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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