Workshop Controller - Heathrow
- Employer
- Undisclosed Company
- Location
- Feltham, Middlesex
- Salary
- £37000 - £39000 per annum
- Closing date
- 22 Aug 2018
View more
- Sector
- Automotive, Driving and Logistics, Management and Executive
- Job Type
- Permanent
- Hours
- Full-time
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WORKSHOP CONTROLLER
HEATHROW
£37,000 - £39,000 PER ANNUM
SHIFT PATTERNS - 4 ON 4 OFF - 38.5 HOURS PER WEEK
06:00 AM - 18:00 PM
Job Purpose
- To maximise the workshop performance whilst maintaining high standards of customer service and tight cost control of the operation
- To translate the client's business objectives into team objectives for the workshop staff and achieve/exceed these targets
- To increase and maintain productivity levels in excess of 85%
- To assume financial responsibility for the workshops contribution to the P & L
- Ensure the workshop performs and maintains a high level of H&S performance and compliance
Key Accountabilities
- To ensure that all vehicles are maintained and serviced in accordance with pre planned schedules
- To ensure that vehicle auxillary equipment is maintained and tested / calibrated in line with the Customers Maintenance Policy
- To liaise with Lead Hands and Technicians to ensure operational requirements are identified and achieved, including prioritising work in line agreed SLA and Triaging process.
- To ensure vehicle job packs are completed accurately and filed appropriately within the correct location
- To ensure that all work completed at my client's locations by both staff & fleet suppliers is carried out in line with the Company's Health & Safety Policy & contractor controls are adhered to.
- Ensure all staff are compliant and use full PPE requirement at all times.
- Deliver and record Shift and SHEQ briefs daily as required.
- In conjunction with the workshop manager, drive productivity, efficiency and utilisation through the workforce using system reports to manage and identify shortfalls.
- Utilise and review technical expertise in the workshop in order to identify efficiency and cost saving opportunities.
- Deputise for the workshop manager in their absence
- Management and consistent application of established people practices including performance management, absence management, people management, disciplinary and grievance procedures
- Provision of coaching and support to the team via Personal Development Reviews (PDR) for all staff under your control
- Participate in Duty Manager call-out when required & ensure daily customer conference calls are attended..
- Plan and manage resources to ensure high technical service delivery levels are consistently achieved ensuring on time clocking and meal breaks are achieved & managed.
- To maximise workshop efficiency and throughput whilst reducing VOR downtime.
- To provide guidance and support to the Lead Hands in the day to day running of the workshop
- All job cards to be pre-timed and advised to the technician prior to starting each job
- Upon completion of the job, check hours booked against time allowed. It is your responsibility to ensure all time booked is accounted for to maximise utilisation; any shortfalls must be identified / reported to the Workshop Manager for further action.
- Prioritise and organise work patterns to clear oldest jobs first, keeping any backlog to a minimum.
- Constantly monitor technician performance on jobs, ensure job card write ups are completed as you go so job change handover is kept to a minimum.
- Ensure Work In Progress (WIP) is kept to a minimum in conjunction with fleet administration.
- Ensure workshop is kept clean and tidy at all times and within company & H&S guidelines.
- Build effective relationships with key suppliers and internal and external stakeholders
- Report immediately all accidents and incidents into Airsides as they occur review & close down daily / weekly.
- Ensure workshop tooling & equipment is controlled and compliant.
Person Specification
Technical/Specialist Knowledge:
- Experience in the repair and maintenance of airport related equipment.
- Held a supervisory role for minimum of 12 months in a LGV workshop environment
- Must be able to demonstrate an historic background and knowledge of working in an LGV/ Airport GSE manufacturer or dealer in related business.
- Proven track record in the management and motivation of teams to deliver competitive advantage to the business
- Identifying and driving successful maintenance control changes
- Ability to deliver technical support to a group of colleagues within a busy environment
- Be able to obtain Airside pass.
Skills/Knowledge:
- Credibility and influencing skills amongst peers, management and supplier groups
- Controlling maintenance activities within a given field of expertise
- Ability to network and build effective relationships
- Able to work effectively with internal and external stakeholders
- Proven leadership skills
- Ability to prioritise workload and resource activities
Qualifications
- IRTEC or HNC related certification
- Manufacturer accreditation
- Industry related certification or qualifications
- Cross direct with current J.D
For more information on this role please contact me on 01895 205493 or email me at Jamie.Rogan @ manpower .co .uk
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