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Facilities & Client Manager

Employer
Undisclosed Company
Location
Hampshire, Havant
Salary
Negotiable
Closing date
6 Sep 2018

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Title: Facilities & Client Manager

Reports to: Director of Operations

MAJOR OBJECTIVES OF ROLE

Langstone Technology Park is a 500k sq. ft. multi-tenanted facility. The purpose of the role is to ensure effective FM services are delivered, in addition to being a primary liaison for the landlord and letting agents to support the letting process.

KEY TASKS (not an exhaustive list)

  • Overall tenant liaison responsibility, to ensure all FM services are being delivered (primarily self-delivered by This Client) & identifying any new business opportunities or risks
  • Manage third party contractors, including catering supplier by setting and monitoring clear SLAs
  • Support annual Service Charge budget setting & reconciliation process
  • Main point of contact for Institutional landlord
  • Maintain landlord reporting database
  • Co-ordinate the Letting process, including networking, hosting & managing occupation
  • Responsibility for tenant retention
  • Delivering revenue plan for additional services
  • Responsibility for This Client FM delivery at additional site on adjacent Industrial estate
  • Support tendering process for new business opportunities
  • To embed a continuous improvement culture across all site processes
  • Support the retention of ISO 9001, 14001 & 18001 standards.

KEY ATTRIBUTES (not an exhaustive list)

  • Good communication and interpersonal skills
  • Effective IT skills
  • Strong knowledge of setting and reconciling Service Charge budgets
  • Proven track record of people management
  • Good understanding of UK HR legislation
  • Understanding of HSE compliance
  • Prior large scale multi-tenanted site experience
  • Prior letting process experience
  • Entrepreneurial vision to develop business opportunities
  • Awareness of service delivery contracts
  • BIFM desirable

If this is you, please click "Apply" or call Natalie on 01329 823211 formore information

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