Nordic Order Processing Clerk

My international client based in Felling is looking for an experienced Customer Service advisor who is fluent in Nordic to support with the Customer Service team's highly professional interaction with customers associated with their order processing, complaint registration, general management and information requirements.

Main Duties:
To manage order receipts efficiently, prioritising timely orders processing and good customer interactions and relationships.
Support the order to cash process with excellent order processing
Register and process customers orders on the system, received via electronic mail, phone or through other contact with the customer
Ensure order processing is handled correct and in full, and is transferred to the transporters (logistic) Raises issues in delivery and/or invoice process with supervisor.
Acts as first level contact with customers for answering questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customers needs
Makes proposals for improvement on work processes
Complete registering /filing/ archiving of customer service related documents
Key Skills
Strong communication skills both written and verbal
Excellent attention to detail
Ability to work well within a team