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Support engineer

Employer
Undisclosed Company
Location
Bridgwater, Somerset
Salary
Negotiable
Closing date
17 Aug 2018

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Sector
IT
Job Type
Temporary
Hours
Full-time

Are you an experienced IT Customer Support Engineer looking for a new challenge in an environment where you can make a real difference to the education of children in the UK? Are you someone who thrives on variety & pro-actively takes the initiative to deliver an excellent Customer Service and gets a buzz out of going the extra mile for customers? Can you grow your technical skills to manage a broad and constantly evolving range of ICT? If so then our IT Customer Support Engineer role could be just what you are looking for…….

In this role the engineer will be predominantly based on one school site but will be occasionally required to travel to attend team meetings and provide additional support at other local sites.

The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In additional to your technical work you will provide advice and coaching to our customers to ensure that they feel confident and comfortable using the IT resources available, putting them to their best use to deliver fantastic teaching & learning experiences for them and their students. This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff.

If you're an IT Support Engineer with broad technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you. Why You Should Consider This Role:

Work with a very broad and constantly evolving array of ICT

  • Working within the education IT sector is highly stimulating and hugely rewarding
  • The role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship management Skills & experience
  • 1st /2nd line IT support & implementation experience including MS Server 2008/2012, Windows 7/8/10 Operating Systems and MS Office 2010 through to 2016.
  • 1st/2nd line support for Active Directory, Group Policies, DNS, DHCP & WINS.
  • 1st line support of network infrastructure, VMware, Citrix, Apple, Google & archiving solutions.
  • Strong multitasking & problem solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods.
  • Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
  • Flexible to visit other schools within the region as and when required

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